FAQs

It is an e-commerce platform which was created as an expansion of the company and its activities. For years, we have been pleased to represent Makkah’s visitors and all our customers with our gifts and souvenirs to remind you of the spiritual journey. In addition, you can find Minwal’s products, a textile factory specialized with Islamic products, through our website. We are proud that Minwal’s products are labeled with “Made in Madena”. Islamic products, through our website. We are proud that Minwal’s products are labeled with “Made in Madina”.

Our head office is based in Jeddah, Saudi Arabia. Our shops are located in Makkah al-Mukarramah, Al-Madinah al-Munawwarah
Manchester United Kingdoom and in Kuala Lumpur Malaysia.

Yes, you can order online through our website and pay using one of the payment methods available. please check payment page.

1. Fast – our quick one page check-out will get you on your way faster with much less frustration
2. Accurate Shipping Charges– shipping charges are added before checkout so you know your final total before completing your order
3. 24/7 Peace of mind – you will receive a confirmation email as soon as your order is placed and we will keep you posted with any updates to the status of your order as they happen
4. Easy re-ordering – you can save your details for faster future purchases

How is my order shipped?

After the purchasing of the product is complete, we prepare it carefully and we coordinate with delivery companies to ensure that our customers receive the orders as soon as possible.

Online shopping and payment on Nusuki’s website is 100% safe. The website is secured with the Secure Sockets Layer (SSL) protocol which provides privacy and data integrity.

• Within Saudi Arabia: usually 2 – 7 business days.
• International orders: depends on the package and destination, typically 7 – 14 business days.
  
  

Yes, we accept returns and exchanges within a specified period (7 days) provided the product is unused and in its original condition. Please refer to our Return Policy for more details.

Yes, we provide premium gift wrapping service upon request. You can select this option at the Shopping cart.

Please contact our customer service team, and we will arrange a replacement or refund as soon as possible

Yes, we ship to most countries worldwide through trusted courier services.

Shipping costs and delivery times may vary depending on the destination.

Please contact us on WhatsApp with the list of products you wish to order. We will then calculate the shipping cost and prepare an invoice for your payment.

You can reach us through:

Email
WhatsApp
Phone
Or by using the “Contact Us” form on our website.